Union Investment Kundendienst: Your Guide to Support

Union Investment, one of Germany’s largest asset management companies, offers a comprehensive range of investment solutions to both retail and institutional clients. A key component of their service is a robust and accessible Kundendienst (customer service) infrastructure, designed to assist customers with any queries or issues they may encounter.

Contact Channels

Union Investment provides several channels for customers to reach their support team. These include:

• Telephone: A dedicated hotline provides immediate assistance. Customers can call during standard business hours to speak directly with a customer service representative. The telephone number is prominently displayed on their website and in communication materials. Often, different phone numbers are provided based on the specific type of query or investment product the customer holds.
• Online Contact Form: The Union Investment website features a user-friendly contact form. This allows customers to submit detailed inquiries in writing. It’s a suitable option for less urgent matters or when wanting to provide specific account details for investigation.
• Email: While not always the fastest option, email remains a viable communication channel. Customers can email their queries to a designated support address, typically found on the website.
• Postal Mail: For formal requests or documentation submission, postal mail remains an option. The company’s registered address is widely available.
• Local Branches (Partner Banks): Union Investment partners with numerous banks across Germany. Customers can often receive assistance through these local branches, particularly if they initially invested through that institution. This is especially helpful for face-to-face interactions and complex scenarios.

Types of Support Offered

Union Investment’s Kundendienst handles a wide array of customer requests, including:

• Account Information: Providing details about account balances, transaction history, and investment performance.
• Transaction Assistance: Assisting with buy/sell orders, fund transfers, and redemption requests.
• Product Information: Offering guidance on different investment products, their features, and associated risks.
• Regulatory Compliance: Helping customers understand and comply with relevant regulations, such as those related to KYC (Know Your Customer) and AML (Anti-Money Laundering).
• Technical Support: Assisting with online account access, password resets, and troubleshooting technical issues.
• Complaint Resolution: Addressing and resolving customer complaints in a timely and efficient manner.

Self-Service Options

In addition to direct contact channels, Union Investment provides a comprehensive online knowledge base and FAQ section on their website. This self-service portal allows customers to find answers to common questions and resolve minor issues independently. Topics typically covered include account management, transaction procedures, and product information.

Quality and Accessibility

Union Investment aims to provide high-quality customer service. They typically invest in training their staff to ensure they are knowledgeable about their products and processes. While service levels can fluctuate depending on demand and complexity of the query, the overall goal is to provide prompt, accurate, and helpful assistance. Accessibility is also prioritized, with website information and documentation generally available in German. English support may be available depending on the specific contact channel.

By offering a variety of support channels and prioritizing customer satisfaction, Union Investment strives to build strong and lasting relationships with its clients.